Juliana Reyes
Budgets and egos
Mark Headd, Philly’s first Chief Data Officer, who quit in spring of 2013, talking to Juliana Reyes of Technically Philly about why he resigned the post:
“A self-certifying website is a 20th century answer to the problem of tax deadbeats,” he wrote in an email. “An open data API is a 21st century answer to the problem. And that was my single biggest frustration during my time at the city — we were constantly using 20th century answers to problems that required a 21st century solution.”
I know from personal experience and talking with friends that this is a common complaint of tech-savvy government employees, especially leaders ostensibly authorized to do something about it but never truly empowered.
Budgets and egos slow technological (and many other forms of) progress to a glacial pace in many government settings.
I once spent valuable time collecting requirements for a piece of vital software, researching and recommending a reasonably priced and effective off-the-shelf solution.
Instead, someone decided to shoehorn the new use case into an aging enterprise software suite that had never seemed anything more than an ugly utilitarian GUI on top of a fancy backend of connected spreadsheets.
There was no line-item cost to the shoehorn solution, so it naturally looked like a winner when it came to budgeting. But the person-hours wasted reinventing the wheel easily outweighed the out-of-pocket cost of the solution I had proposed.
And aside from cost, persons in positions of power are often averse to being educated by twenty-somethings. That is especially true when it comes to technology, which most leaders know is important but few truly understand.
Budgets and egos.
Anyway, go read the rest of the article. It looks like Mr. Headd replies to comments, so it’s worth asking him any questions you might have.