Monday, April 14, 2014
You don’t have to tweet for Twitter to consider you an active userYoree Koh reporting at The Wall Street Journal: Twitter said it has 241 million monthly active users the last three months of 2013. Twitter defines a monthly active user as an account that logs in at least once a month. By …Thursday, May 2, 2013
The Perfect Empty VesselThis is a good piece on how hard Facebook tries to keep the social juices flowing. Alexis Madrigal, commenting on Facebook’s designer-hiring spree: As all these designers vanish into the bowels of the company, so, too, does their work. Facebook wants to create design that …Wednesday, May 1, 2013
Path is still spamming your contactsIf you’re a Path user, consider, er, reconsidering. This is apparently the best they can do in response. CNET’s Jennifer Van Grove was told that the #1 request from users is to find friends on Path, hence the aggressive “new-user flow.” Why does “find my friends …Thursday, April 11, 2013
What Bad Customer Service Costs Your BusinessBuffer, the service that will schedule your social network posts to go live throughout the day, also happens to have a wonderful blog. They focus on productivity and customer service. Buffer’s customer service is excellent: I emailed them asking why I …Tuesday, January 15, 2013
Facebook “Graph Search” mines your network in response to plain-language queries I predict it will be panned because it’s not “sexy” enough for the expectations Facebook raised, but that it will also be widely-used. It looks to me like one of those things people don’t know they want …Wednesday, May 23, 2012
CNET’s Steven Musil: Users log in to the network with their Facebook or Windows Live accounts. There are two reasons I can’t help but be cynical about So.cl, Microsoft’s latest social search experiment. I have no “official” user experience training, but both of my reasons might be considered UX …